FAQ's

What communication will I receive after placing my order? +

Once you have completed your order you will receive the following communication:.
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Can I change my order? +

Once you have submitted your order we are unable to amend it.
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How do I cancel my order? +

To cancel your orders please contact our Online Customer Service Team within an hour on This email address is being protected from spambots. You need JavaScript enabled to view it.. Please be aware that we are unable to cancel your order after the 1 hour window has passed. Please refer to our Returns & Refunds section for further details.
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The item I ordered is now out of stock. Why was it on the website? +

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. If this is the case, we will let you know as soon as possible.
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Why has my payment been refused? +

For details on why your card was refused, please contact your card issuer.
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